Fusion Line
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The human half of the fusion

Your front office, run by real people.

This is the proven half. A dedicated team that runs the work which keeps a business moving, the admin, the follow up, the loan files, the system entry, all managed end to end and handed back done. For real clients, for years.

Your dedicated back office team at work
Team member Team member Team member Team member
+4
Your dedicated team Working now
24/7 desk
Handled today LIVE
Packaging a loan file for the lender
Loan file sent to the lender9:24
14 quotes chased, 3 confirmed10:05
After-hours call, tech dispatched6:12
Diary rebooked, invoices out11:40
The same team, every week.
New leads today
22
Cold-call desk, working now
Your dedicated back office team at work
Team member Team member Team member
+5
Your dedicated team Working now
24/7 desk
Handled today LIVE
Packaging a loan file for the lender
Loan file sent to the lender9:24
14 quotes chased, 3 confirmed10:05
After-hours call, tech dispatched6:12
Cold-call list working22 leads
The same team, every week.
Hand it over, get it back done

You hand us the work. We manage it from end to end and hand it back finished. Not a desk you have to run, a dedicated team that learns your business and looks after the back office like it is their own.

The Fusion Line team at work in the office
For mortgage brokers

Loan files, first call to settlement

Hand us the file and get a processed loan back. We manage the whole thing to your turnaround times, so you spend your day writing business, not chasing paperwork.

  • Documents collected, checked and packaged
  • Applications submitted to the lender
  • Valuations ordered and followed up
  • Conditions chased and settlement coordinated

"It is like having a processing team in the next room."

For a Perth mortgage broker, we run every file from application to settlement, and manage the diary alongside it. We keep the client and the lender moving, so the broker stays in front of new business instead of buried in the last deal.

Round the clock, three years

A 24/7 emergency dispatch desk

When an urgent job comes in, at any hour, a real person answers, gets the detail, and gets a technician moving. This is the desk we have run for a specialist cleaning operation for three years, day and night, weekends and holidays. The kind of call you cannot let ring out.

  • Intake taken and confirmed, any hour of the night
  • The right technician briefed and dispatched
  • Every job tracked from the call to the door
  • Urgent and trauma call-outs, never a missed beat

"Someone always picks up. At three in the morning, if that is when the call comes."

A four-person team, on call round the clock, who know the run sheet and the technicians by heart. Not an answering machine, not a queue. A desk that has not gone dark in three years.

What our team runs for you

The whole front office, off your plate

Invoicing and quotes

Invoices sent, quotes written up and chased a few days later so the work you priced actually lands.

Bookkeeping and data entry

The books kept tidy and every job keyed into the software you already run, so your records are always right.

Scheduling and the diary

Jobs and meetings booked in an order that makes sense, with reminders so fewer get missed or moved.

Customer follow up

The calls and emails that keep a customer warm, handled before they go cold or go elsewhere.

Lead generation

We build and work your prospect list, so new work keeps coming in while you are on the tools. Done it for waste and cleaning businesses for years.

Cold-call support

Our team makes the outbound calls most owners never get to, booking the conversations that turn into jobs.

The Fusion Line team in a working session
Keeping the diary full

The enquiries you never get time to chase

We keep your pipeline warm and your diary full. Booking the appointments, following up the enquiries that came in last week, and making sure a warm lead never goes quiet because nobody got back to it.

A warm enquiry that goes unanswered for two days is usually a job that went to someone else.

Who we look after

Not just trades

If your business runs on calls, follow up and admin, we can run the desk for you.

Trades and service businesses Mortgage brokers Property managers and agents Waste and cleaning Offices and agencies Growing service businesses
One dedicated team

Real people who know your business

Your back office is run by a dedicated team, the same people on your account week to week. They learn your business, your customers, and the way you like things done. You are never starting again with someone new, and you are never a ticket in a queue.

Not a queue you wait in. A team that already knows your business, and runs it like their own.

The front and the back, joined up

Cleo runs the front. Our team runs the back.

A real Australian voice answers every call, and a dedicated team runs everything that keeps it moving. Together that is your whole office, handled.

Book a 15 minute demo Meet Cleo

Hand us the busywork.

Tell us what eats your week. In 15 minutes we will show you exactly how a Fusion Line team would take it off your plate.